JW
JASON WICKLUNDTECHNOLOGY LEADER & INNOVATOR
Jason Wicklund technology leadership homepage with server racks, leadership metrics, and core expertise.

ABOUT ME

Technology is more than my career.
It’s what I love to build.

I’m a technology leader with 20+ years of experience building teams, infrastructure, governance, and systems that help organizations scale. My background spans IT operations, enterprise infrastructure, cloud, advanced networking, cybersecurity, service management, AI-enabled automation, vendor strategy, financial stewardship, and organizational transformation.

I’m equally comfortable in an executive conversation and troubleshooting a technical problem. I believe strong technology leaders should understand the business, develop people, simplify complexity, and stay close enough to the technology to ask better questions.

LEADERSHIP

Building organizations that scale without losing their people.

38Direct Reports

Led teams across infrastructure, engineering, help desk, ITAM, governance, UAT, systems, SIS administration, and information security.

$6MOperating Budget

Balanced operational needs, strategic investments, vendors, software, cloud services, and organizational growth.

2 → 64IT Organization Growth

Built and scaled internal technology capability while replacing outsourced managed services.

AI & AUTOMATION

I use AI as an engineering capability — not just a chatbot.

I design custom AI agents with purpose-built skills, scoped instructions, guardrails, workflow controls, APIs, metrics, dashboards, and human oversight. I’ve applied this approach to ticket operations, system integrations, reporting, custom applications, and business-process automation.

01Ticket / Event Intake
02Agent + Skills + Guardrails
03API / Workflow Actions
04Metrics + Dashboards

ADVANCED NETWORKING

Secure, resilient networks are still one of my favorite things to design.

My bachelor’s degree emphasized Computer Science and Advanced Networks. That foundation still shapes how I architect technology: segmentation, identity, security, visibility, performance, availability, and recoverability belong in the design from the beginning.

01 Network Architecture & Segmentation
02 Routing, Switching & VLAN Design
03 Firewalls & Zero Trust Principles
04 VPN & Remote Connectivity
05 Wireless & Certificate Authentication
06 High Availability, DR & Monitoring

PROJECTS & PASSIONS

I keep building because that’s how I stay sharp.

GAMING INFRASTRUCTURE

DayZ & Rust Server Engineering

I build and operate custom game-server environments with my son, including dedicated hosting, Windows/Linux administration, networking, firewalls, plugins/mods, permissions, backups, performance tuning, and live-service troubleshooting.

COMMERCE & COMMUNITY

Tebex Integrations

Connect storefronts, player benefits, permissions, webhooks, APIs, Discord/community tooling, and server-side systems.

CUSTOM DEVELOPMENT

Automation & Status Integrations

Build client automations, status integrations, dashboards, custom utilities, and API-driven workflows that reduce manual effort.

GOVERNANCE

Governance should create clarity — not bureaucracy.

I established and owned an IT Governance program with 30/60/90-day implementation planning, a two-year roadmap, policy intake and review, enterprise gap analysis, and KPI/SLA governance.

My experience includes COBIT, COSO, NIST CSF 2.0, GLBA, HIPAA, Responsible AI, ITAM, service management, software governance, and cross-functional partnership.

CONTACT

Let’s build something that matters.

Open to remote Director of IT, IT Operations, Infrastructure, IT Governance, and senior IT Manager opportunities.